© 2018 by Lauren Harkness Hand Made Luxury. 

FAQ

Shipping

Domestic Shipping

 

We use USPS Priority mail which should reach you between 2-5 business days after shipment.   Please select expedited shipping for overnight service and email info@laurenharkness.com to make sure we can fulfill your order in time for your special event.

 

 

International Shipping 

 

We use USPS International Shipping for all orders

 

 

Production Time

 

All purchases are hand made to order.  Please allow 1-2 weeks production time.  While we attempt to create as fast as we can, production times can vary.  Please email info@laurenharkness.com with your order number if you have an event to attend and we will do our very best to accommodate you!  Thank you for your business.

Returns

How to Return  

 

We want you to LOVE your new jewels.  If you'd like to return your unworn order, please return in new condition within 7 days and you will receive a full refund.  No returns on custom orders.

 

Damaged or Incorrect Items  

 

Email info@laurenharkness.com, and we will begin your order again immediately.

 

Exchanges  

 

We welcome exchanges on any unworn merchandise.  Please email info@laurenharkness.com with your order number and exchange request and we will begin your exchange immediately.

Jewelry Care

 

How to Clean

  • Line a bowl with aluminum foil and top with salt, baking soda, and dish detergent.

  • Add hot water and drop in your jewelry, letting it sit for 10 minutes.

  • Gently scrub with an old toothbrush.